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Resolved

Intermittent message processing delays

Sep 22, 2026 at 5:07pm UTC
Affected services
app.kapso.ai

Resolved
Sep 22, 2026 at 9:58pm UTC

We identified the root cause as a load-balancing issue between our PgBouncer instances at one of our infrastructure providers. Under high load, particularly during deployments, this caused intermittent message-processing delays. We have implemented mitigation measures to prevent this issue from recurring.

Updated
Sep 22, 2026 at 7:31pm UTC

The issue has been resolved again, and message processing has returned to normal. We will continue monitoring and will provide further updates if there are any additional developments.

Updated
Sep 22, 2026 at 7:13pm UTC

We are seeing the issue recur, with some delays in message processing and message status updates. Our team is continuing to investigate and monitor the situation, and we will provide further updates.

Updated
Sep 22, 2026 at 6:35pm UTC

The issue is now largely resolved. We are still observing some latency in message status update processing and continue to monitor recovery. We will provide further updates as they become available.

Updated
Sep 22, 2026 at 5:51pm UTC

We are seeing recovery across our services and message processing. Message status updates may still experience some delays. We are continuing to investigate the specific root cause of the original issue and will provide further updates as we learn more.

Created
Sep 22, 2026 at 5:07pm UTC

We are currently experiencing intermittent delays in message processing. Our team is investigating and working to restore normal processing times.