The incident lasted approximately 13 minutes and originated in asynchronous workflow processing. One transaction kept a workflow execution blocked while other jobs converged on it, creating a queue that exhausted the database connection pool. We restored service by terminating the blocking transaction and deployed no-wait locks, along with isolated connection pools for web and worker processes, to limit future contention.

Service has fully recovered and app.kapso.ai is operational. We will publish a post-mortem soon with additional details.

We are seeing signs of recovery and continue to monitor the service closely. Some users may still experience intermittent issues.

We are investigating a widespread outage affecting access to app.kapso.ai. We will share updates as soon as more information is available.